Privacy Policy &
Website Terms & Conditions

Academus Training Institute is an Australian Registered Training Organisation operated by SBSS Management Pty Ltd.

By using our website, submitting an enquiry, enrolling in a course, accessing student information, attending training, or using any online service connected with Academus Training Institute, you agree to the terms outlined in this document.

Some courses offered by Academus Training Institute may have minimum age, identity, licensing, language, literacy, numeracy, digital literacy, residency, work rights, or industry-entry requirements.

Students are responsible for ensuring that all information provided during enquiry, enrolment, training, assessment, and certification processes is true, accurate, current and complete.

Academus Training Institute may contact students, prospective students, employers, staff, contractors, regulators, or other relevant parties for legitimate business, training, compliance, enrolment, student support, assessment, certification, marketing, or service-related purposes.

Communication may occur by email, phone, SMS, online form, learning management system, student management system, postal mail, or other reasonable communication channels.

Students and website users may unsubscribe from promotional or marketing communication where an unsubscribe option is available. However, unsubscribing from marketing does not stop essential service-related communications, including enrolment updates, course requirements, compliance notices, and certification updates.

Academus Training Institute respects reasonable communication boundaries. Students, staff, contractors and stakeholders are not expected to respond to non-urgent communication outside reasonable hours unless the matter is urgent, safety-related, compliance-related, time-sensitive, or previously agreed.

Automated system messages, enrolment reminders, assessment reminders, compliance notices, or learning platform notifications may be sent outside normal business hours. Recipients may choose when to read and respond to such messages unless urgent action is required.

Academus Training Institute is committed to protecting the privacy and confidentiality of personal information. We manage personal information in a fair, lawful, transparent and secure manner.

We take reasonable steps to ensure that personal information is collected, used, stored, disclosed, corrected and destroyed in accordance with applicable privacy requirements. This Privacy Policy explains how individuals may request access to, or correction of, their personal information.

Academus Training Institute may collect personal information that is reasonably necessary for our functions and activities. This may include:

• Full name and date of birth
• Gender, where required for reporting
• Contact details and address
• Emergency contact details
• Unique Student Identifier (USI)
• Identification documents
• Citizenship / residency / work rights
• Language, literacy & numeracy information
• Education and employment history
• Course enrolment details
• Attendance and assessment records
• Student support records
• Qualification and certification records
• Payment and billing information
• Complaints and appeals information
• Communication records
• Website enquiry details
• Government/regulator-required information

Academus Training Institute collects, holds, uses and discloses personal information for purposes including:

• Responding to enquiries
• Processing enrolments
• Confirming student identity
• Assessing course eligibility
• Delivering training and assessment
• Supporting students during training
• Recording attendance and participation
• Issuing qualifications or statements of attainment
• Maintaining student records
• Managing complaints, appeals and incidents
• Meeting legal and regulatory obligations
• Reporting to government and regulators
• Managing payments, invoices and refunds
• Communicating important course information
• Improving our services
• Marketing our courses, where permitted
• Maintaining website and learning systems
• Protecting safety, integrity and compliance

Where practical, Academus Training Institute collects personal information directly from the individual through various channels including website forms, email communication, phone enquiries, enrolment forms, identity checks, LLND assessments, attendance records, assessment documents, payment systems, and complaint and appeal forms.

In some cases, information may be collected from third parties, including government agencies, regulators, employers, schools, licensing authorities, payment providers, or authorised representatives. Where information is collected from a third party, we will take reasonable steps to ensure the individual is aware of the collection where required.

Academus Training Institute may use commercially available artificial intelligence tools to assist with business administration, content development, training resources, student support planning, quality assurance, compliance review, communication drafting, data analysis, and service improvement.

Academus Training Institute will not rely solely on AI-generated information to make decisions that materially affect a student without appropriate human review. Where AI is used, reasonable steps will be taken to check accuracy, relevance and fairness before information is used.

Academus Training Institute may maintain an internal AI register identifying approved AI tools, permitted uses, prohibited uses, risk controls, and staff responsibilities.

Academus Training Institute may disclose personal information where required or permitted for legitimate business, training, assessment, legal or regulatory purposes. This may include disclosure to:

• Australian Government departments
• State or territory regulators
• ASQA & NCVER
• USI Registrar
• Licensing authorities
• NSW Police or SLED (security licensing)
• Employers or workplace supervisors
• Payment processors
• Student & learning management system providers
• IT and cloud service providers
• Auditors and compliance consultants
• Legal, accounting or professional advisers
• Emergency services where safety requires
• Any party authorised by the individual
• Any party required by law

Academus Training Institute may use cloud-based systems, learning platforms, student management systems, email systems, payment platforms, website hosting, file storage systems or other digital tools. Some service providers may store or process information in Australia or overseas.

Where this occurs, Academus Training Institute will take reasonable steps to use reputable providers and protect personal information from misuse, interference, loss, unauthorised access, modification or disclosure.

Academus Training Institute takes reasonable steps to protect personal information from misuse, interference, loss, unauthorised access, modification or disclosure. Security measures may include:

• Password-protected systems
• Restricted user access
• Role-based permissions
• Secure cloud storage
• Staff confidentiality obligations
• Secure disposal of paper records
• Electronic recordkeeping
• Antivirus and system security controls
• Backup processes
• Access monitoring
• Secure handling of identity documents
• Staff training and awareness

Only authorised personnel may access personal information where access is required for their role.

Academus Training Institute keeps records in accordance with applicable legal, regulatory and RTO recordkeeping requirements. Student training, assessment and certification records may need to be retained for extended periods, including where required by RTO, ASQA, AVETMISS, USI, licensing or other regulatory obligations.

Where information is no longer required and there is no legal requirement to retain it, Academus Training Institute will take reasonable steps to securely destroy or de-identify the information. Paper records may be securely shredded or destroyed. Electronic records may be archived, deleted or de-identified in accordance with system capability and legal requirements.

Individuals may request access to personal information held by Academus Training Institute. Requests should be made in writing to our Privacy Officer.

Before providing access, Academus Training Institute may require proof of identity. Access may be refused where permitted by law, including where providing access would compromise privacy, safety, legal proceedings, regulatory obligations, investigation processes, or the rights of another person.

Academus Training Institute takes reasonable steps to ensure that personal information is accurate, complete, up-to-date, relevant and not misleading. Individuals may request correction of their personal information by contacting Academus Training Institute in writing.

Where correction is appropriate, we will update the information within a reasonable timeframe. Where correction is refused, the individual may request that a statement be attached to the record noting their view that the information is inaccurate, out-of-date, incomplete, irrelevant or misleading.

If an individual believes Academus Training Institute has mishandled their personal information, they may lodge a privacy complaint in writing, including as much detail as possible.

Academus Training Institute will review the complaint and aim to respond within a reasonable timeframe. If the individual is not satisfied with the response, they may contact the Office of the Australian Information Commissioner.

Academus Training Institute takes data security seriously. If a data breach occurs, we will assess the incident, take reasonable steps to contain the breach, consider the risk of serious harm, and determine whether notification is required.

Where notification is required by law, Academus Training Institute will notify affected individuals and the relevant authority as required.

The Academus Training Institute website is provided for general information, course information, student enquiries, enrolment support, business communication, and access to relevant services. By using the website, you agree that you will not:

• Use the website for unlawful purposes
• Upload harmful, offensive, misleading, defamatory or malicious content
• Attempt to gain unauthorised access to systems or data
• Interfere with website security or performance
• Copy content without permission
• Misuse contact forms or submit false or misleading information
• Use the website in a way that may damage Academus Training Institute or any third party

Academus Training Institute may restrict access to its website or online services where misuse, security risk, unlawful activity, or breach of terms is identified.

Academus Training Institute takes reasonable steps to keep website information accurate and current. However, course information, fees, dates, availability, entry requirements, licensing requirements, regulator requirements, promotional offers, and policies may change from time to time.

Submitting an enquiry or registering interest does not automatically confirm enrolment, reserve a place, guarantee acceptance, or guarantee licensing eligibility. Enrolment is subject to:

• Course availability
• Eligibility checks
• Payment requirements
• Identity verification
• Completion of required forms
• Pre-enrolment assessment where applicable
• Regulatory requirements
• Academus Training Institute acceptance

Academus Training Institute may refuse or cancel enrolment where the student does not meet entry requirements, provides false or incomplete information, fails to complete required checks, fails to pay required fees, or breaches student conduct requirements.

Course fees, promotional fees, payment due dates, refund conditions and cancellation rules will be provided before or during enrolment. All prices are listed in Australian dollars and include GST where applicable.

Payment may be required before enrolment confirmation, course commencement, assessment, certification, or access to certain services. Refunds are handled in accordance with the Academus Training Institute refund policy and applicable Australian Consumer Law requirements.

From time to time, Academus Training Institute may advertise promotional offers. Unless stated otherwise:

• Promotional places are limited
• Registering interest does not automatically reserve a place
• Enrolment is not confirmed until all required enrolment steps are completed
• Eligibility requirements still apply
• Offers cannot always be combined with other discounts
• Academus Training Institute may withdraw or amend a promotion where reasonable and lawful
• Course commencement depends on minimum numbers, trainer availability, venue availability and regulatory requirements

All website content, course information, documents, images, graphics, designs, training materials, assessment materials, templates, policies, procedures, videos, learning resources and other materials created or supplied by Academus Training Institute remain the intellectual property of Academus Training Institute or its licensors unless otherwise stated.

Users must not copy, reproduce, distribute, publish, sell, modify, upload, share, or use Academus Training Institute materials for commercial or unauthorised purposes without written permission. Students may use course materials for their personal study only.

Where students are provided access to an online system, student portal, learning platform or digital resource, students are responsible for keeping login details secure. Students must not share usernames, passwords, access links, training materials, assessment content, or restricted resources with any other person.

Academus Training Institute may suspend or restrict access where there is suspected misuse, account sharing, security risk, academic misconduct, non-payment, or breach of terms.

Where a student or website user submits information, documents, comments, evidence, assessment responses, feedback, reviews or other content to Academus Training Institute, they confirm that the information is true and accurate, they have permission to provide it, and it does not infringe another person's rights or contain harmful content.

Academus Training Institute may remove, reject or refuse to use submitted content where it is inappropriate, unsafe, unlawful, false, misleading, irrelevant or in breach of policy.

Where a student or client provides a review, testimonial, rating or feedback, Academus Training Institute may use that feedback for quality improvement, compliance review, staff development, reporting, marketing or promotional purposes. Personal information will not be published without appropriate consent.

Academus Training Institute may choose not to publish feedback that is offensive, defamatory, discriminatory, misleading, false, or inappropriate.

The Academus Training Institute website may contain links to third-party websites, platforms or services. Academus Training Institute is not responsible for the content, accuracy, privacy practices, security, availability, or conduct of third-party websites or services.

Users access third-party websites at their own risk and should review the relevant third-party terms and privacy policies.

Academus Training Institute aims to maintain reliable website and system access. However, we do not guarantee uninterrupted access. Access may be affected by maintenance, technical issues, internet disruption, cyber incidents, third-party service outages, or circumstances beyond our control.

Academus Training Institute is not liable for loss arising from temporary website or system unavailability, except where liability cannot be excluded by law.

To the maximum extent permitted by law, Academus Training Institute is not liable for indirect, incidental, special, consequential or economic loss arising from use of the website, online systems, course information, third-party links, or services.

Users agree to indemnify Academus Training Institute, its directors, staff, contractors and representatives against loss, damage, claim, cost or liability arising from breach of these terms, misuse of the website or online systems, submission of false or misleading information, infringement of intellectual property, unlawful conduct, unauthorised sharing of materials, or breach of student responsibilities.

Academus Training Institute may suspend, cancel or refuse access to a course, website feature, online system, student account, service or resource where reasonable, including where a user breaches these terms, information provided is false or misleading, required payment is not made, student conduct is unsafe or inappropriate, there is suspected fraud or misconduct, there is a security risk, or where continued service would be unlawful, unsafe or unreasonable.

Students and clients may raise concerns, complaints or appeals in accordance with the Academus Training Institute complaints and appeals policy. Complaints should be made respectfully and include relevant details, dates, evidence and desired outcome where possible.

Academus Training Institute will review complaints fairly, objectively and within a reasonable timeframe.

Academus Training Institute may update this document from time to time. Updated versions may be published on the website or provided through other reasonable communication channels.

Continued use of the website, enrolment services or online systems after changes are published will be treated as acceptance of the updated terms, unless otherwise required by law.

These terms are governed by the laws of New South Wales, Australia. Users agree to the jurisdiction of courts and tribunals in New South Wales, Australia, where legally applicable.