Student Handbook

RTO Code: 46483 | NSW Master Licence: ML-000110646

Introduction

Welcome to Academus Training Institute (ATI)

Welcome to Academus Training Institute (ATI). We are a

Registered Training Organisation (RTO Code: 46483) delivering nationally recognised training programs designed to support individuals in gaining practical skills, improving employability, and achieving their career goals. Our goal is to support you throughout your training journey. You wil be guided by dedicated, passionate, and qualified trainers who bring both industry experience and real-world knowledge into the classroom. This ensures that the training you receive is current, relevant, practical, and easy to understand. At ATI, we are committed to providing a positive and supportive learning experience. Our courses are delivered using high-quality and engaging training materials, along with flexible delivery methods to suit different learning needs. Our Student Services team is here to assist you throughout your journey and ensure you have the support you need to succeed. This Student Handbook outlines the key policies and procedures relating to your training and assessment. It is important that you read and understand this handbook before enrolling in any of our courses. ATI has been built on strong industry experience, particularly within the security and service sectors. While we focus on meeting all regulatory and compliance requirements, our priority is to ensure that you gain skills that are practical, useful, and workplace-ready. From time to time, our scope of training may change. Students are encouraged to visit our website for the most up-to-date course information: www.academus.edu.au We wish you every success in your studies and look forward to supporting you in achieving your goals.

Our Mission

At Academus Training Institute (ATI), our mission is to deliver highquality, industry-relevant training that equips students with the practical skills and knowledge required for real-world success.

We are committed to

• Providing flexible delivery options, including classroom, online, and workplace-based training
• Supporting diverse learning needs through inclusive and adaptable training approaches
• Developing both technical competencies and essential soft skills to enhance employability
• Preparing students to be job-ready and confident in their chosen career pathways ATI fosters a supportive, inclusive, and engaging learning environment that encourages collaboration, innovation, and continuous development. We aim to empower every student to achieve their full potential and embrace lifelong learning.

Our Vision

Our vision is to become a leading and trusted training provider, recognised for delivering innovative, high-quality education that meets the evolving needs of industry and the community.

We strive to

• Raise training standards through quality delivery and continuous improvement
• Support students, job seekers, and industry sectors through relevant and practical training
• Provide excellent student support services and high-quality learning resources
• Deliver professional training environments across both online and face-to-face platforms
• Integrate efficient systems for enquiries, enrolments, training, and certification

Our Values

ATI is guided by the following core values

• Excellence - Delivering high standards in training and assessment
• Integrity - Acting ethically, honestly, and professionally
• Inclusivity - Creating equal opportunities for all learners
• Transparency - Maintaining clear and open communication
• Continuous Improvement - Regularly enhancing our systems, training, and services Through these principles, ATI aims to build a strong reputation as a quality education provider, contributing to the development of skilled, capable, and confident professionals across various industries.

The RTO does not guarantee the following

• That a student will successfully complete a training product on its scope of registration
• That a training product can be completed in a manner that does

not meet the requirements of Outcome Standards 1.1, 1.3 and 2.2

• That a student will obtain a particular employment outcome where this is outside the control of the RTO

Contact Details

Students may contact Academus Training Institute (ATI) via

Phone: 02 7807 2229 / 0490 522 838 Email: info@academus.edu.au | info@atinstitute.com.au Website: www.academus.edu.au

Students undertaking training at ATI are supported by the Student Services team, who are committed to helping you complete your course successfully and work towards your career goals. Support is provided throughout your learning journey, including assistance with:

• Accessing and logging into the Learning Management System (LMS)
• Navigating course materials and learning resources
• Flexible learning arrangements, including assessment extensions where appropriate
• Communication between students and trainers or assessors
• Understanding assessment requirements and feedback ATI is committed to maintaining a responsive and supportive learning environment so that every student has a fair opportunity to succeed.

ATI trainers and assessors are qualified industry professionals with relevant experience and current vocational knowledge in their respective fields.

Their responsibilities include

• Delivering training and conducting assessments to a high standard
• Providing clear instructions and guidance to students
• Giving constructive feedback to support student progress
• Ensuring students develop the required skills to be job-ready All trainers and assessors meet the requirements outlined in:
• Standards for Registered Training Organisations (RTOs)
• National Vocational Education and Training Regulator (Outcome Standards for NVR Registered Training Organisations) Instrument 2025 - Standards 3.1 to 3.3
• ATI's internal Trainer and Assessor Credential Policy

Qualifications

CPP20218 Certificate II in Security Operations

Units

HLTAID009 Provide Cardiopulmonary Resuscitation (CPR)

HLTAID010 - Provide Basic Emergency Life Support

HLTAID011 Provide First Aid (delivered separately where required)

SITHFAB021 Provide Responsible Service of Alcohol (RSA)

Skill Set

SITSS00069 Food Safety Supervision Skill Set

Skill set unit requirements

SITXFSA005 Use hygienic practices for food safety

SITXFSA006 Participate in safe food handling practices

As a Registered Training Organisation, ATI operates in accordance with the Standards for RTOs 2015 and is committed to maintaining high-quality training and assessment practices.

ATI ensures that

• Accurate and clear information is provided to students before enrolment to support informed decision-making
• Training is delivered in a respectful, fair, and non-discriminatory environment
• Student information is handled confidentially and in line with privacy requirements
• Trainers are qualified, industry current, and maintain professional standards
• Fees, charges, and refund arrangements are transparent
• Qualifications and Statements of Attainment issued by other

RTOs are recognised where applicable

• All operations comply with relevant legislation and regulatory requirements

ATI is committed to continuous improvement and values feedback from students, staff, and industry. Feedback can be provided directly to staff or submitted in writing through the Continuous Improvement process. This feedback is used to review and improve training, resources, and overall student experience. If a student has a concern or is not satisfied with any aspect of the services provided, it can be raised through the formal Complaints and Appeals process. All feedback and complaints are taken

seriously and addressed in a timely and fair manner to ensure appropriate resolution and ongoing improvement.

Students can enrol in courses through the website, or by contacting

ATI via phone, email, or in person.

Before enrolment, students are provided with all required course information, including the Student Handbook and relevant enrolment documents.

To secure a place in a course, students must

• Complete the enrolment form
• Acknowledge all required policies and documents
• Make the required payment Once the enrolment is submitted, ATI reviews the application and confirms the enrolment through email, SMS, or phone communication.

All students undertaking nationally recognised training in Australia must have a Unique Student Identifier (USI). The USI is a government-issued reference number that creates a secure online record of a student's vocational education and training (VET) achievements.

The USI allows students to

• Access their training records online at any time
• Maintain a lifelong record of all nationally recognised training completed in Australia

A valid USI must be provided before ATI can issue any Qualification or Statement of Attainment. Certification cannot be issued without it.

ATI can assist students in creating or retrieving a USI, but only with the student's permission. To create a USI, students must provide valid identification, such as

• Driver licence
• Medicare card
• Passport
• Birth certificate
• Citizenship certificate
• Visa or ImmiCard

Students may also create or access their USI directly through:

• www.usi.gov.au
• https://portal.usi.gov.au/org/

In limited situations, exemptions to the USI requirement may apply, for example for certain international students.

Where an exemption applies

• Training records will not be available through the USI system
• Results will not appear on the national training transcript

Personal information collected for creating or verifying a USI may include:

• Name
• Date of birth
• Contact details
• Statistical information
• USI number This information may be disclosed, where authorised by law, to relevant Commonwealth and State Government agencies for purposes including:
• Audit and compliance monitoring under the Standards for

Registered Training Organisations (RTOs)

• Enrolment reporting under the National Vocational Education and

Training Regulator Act 2011

• National data collection and research conducted by the National

Centre for Vocational Education Research (NCVER)

• Compliance with the Student Identifiers Act 2014 and Privacy Act 1988, including for law enforcement or serious health and safety matters ATI handles all personal information in accordance with privacy legislation and ensures the confidentiality and security of student data.

For most courses, students begin by expressing their interest

through the website, phone, email, or by visiting in person. Students are then provided with course information and enrolment documents. Once the enrolment form is completed, required policies are acknowledged, and payment is made, a receipt is issued. ATI reviews the application, follows up if any information is missing, and confirms the booking.

For NSW security courses, additional requirements apply in line with SLED. Students must:

• Be provided with relevant fact sheets and required forms, including Form P1016
• Complete an approved Language, Literacy, Numeracy and Digital (LLND) assessment Students who do not meet LLND requirements are advised on further steps. Those who meet the requirements proceed with enrolment. Final confirmation is provided once all requirements are completed.

ATI recognises the importance of supporting students to

successfully complete their training and achieve their goals. The Student Services team is available to assist throughout the learning journey.

Contact Details

Phone: 02 7807 2229 / 0490 522 838 Email: info@academus.edu.au | info@atinstitute.com.au Hours: Monday to Friday, 8:00 AM - 5:00 PM Trainers and assessors are also available to provide guidance and support via phone and email.

Available

ATI may provide or arrange access to a range of support services to assist students, including:

• Pre-enrolment information and guidance
• Study support and learning assistance
• Language, literacy, numeracy and digital (LLND) support or referrals
• Flexible training and assessment arrangements
• Reasonable adjustments for disability or impairment
• Access to suitable learning resources and materials
• ICT (digital and computer) support
• Learning materials in alternative formats (such as large print)
• Contextualised training and assessment programs
• Wellbeing support or referrals to counselling services If ATI is unable to fully meet a student's needs, the student may be referred to an external support provider. Students will be informed i any additional costs apply.

ATI assesses student needs during the pre-enrolment stage and

throughout the course to identify any support requirements as early as possible.

Support needs may include

• Disability or impairment affecting participation
• Language, literacy, numeracy and digital (LLND) skill

requirements

• Computer or digital literacy challenges
• Personal circumstances or learning difficulties Where any support needs are identified, ATI will implement appropriate strategies to assist students in successfully achieving competency.

Support

ATI provides support for students with LLND needs while

maintaining the integrity of training and assessment requirements.

As part of the enrolment process

• Students complete a brief LLND assessment
• Any identified needs are discussed with the student
• Appropriate support strategies are implemented

Support strategies may include

• Adjusted delivery and assessment methods
• Additional learning support and guidance
• Repeated practice opportunities with support
• Assistance with digital skills required for online learning

Students requiring additional assistance may access external

support services such as:

Reading Writing Hotline

Phone: 1300 655 506 This is a national referral service funded by the Australian

Government that provides support in

• Reading and writing
• Numeracy skills
• Digital literacy Students will be referred to appropriate local providers, and all information shared remains confidential. ATI is committed to ensuring all students receive the necessary support, resources, and assistance to successfully complete their training and achieve their career goals.

All assessment tasks must be submitted by the specified due date. If you experience any difficulty, you must contact your Trainer or Assessor before the due date to discuss available support or possible extensions.

Assessment is the process of collecting evidence and making

decisions about whether a student has met the required performance outcomes for a unit of competency or learning outcome. It determines whether a student has achieved competency against the required standards. To be assessed as Competent (C), a student must receive a Satisfactory (S) result in all required assessment tasks. Students must provide enough evidence to demonstrate that they have the knowledge and skills required to meet the unit standards.

Students are required to demonstrate that they can

• Perform tasks safely
• Apply knowledge and skills effectively
• Meet industry standards as defined in the unit of competency

A result of Not Yet Satisfactory (NYS) does not mean failure. It indicates that:

• Additional evidence is required, or
• Further clarification is needed

If a student receives an NYS result

• Clear feedback will be provided by the Trainer/Assessor
• The student will be given the opportunity to resubmit or repeat the task Students are allowed a maximum of three (3) attempts to achieve a Satisfactory (S) result.

Assessment in competency-based training is criterion-referenced.

This means

• Students are assessed against defined standards
• Student performance is not compared to other students

A range of assessment methods may be used to collect evidence, including:

Observation-based methods

• On-the-job observation
• Role play or simulated activities

Questioning methods

• Self-assessment
• Verbal questioning
• Written questionnaires
• Activity modules
• Interviews

Structured assessment activities

• Projects
• Case studies
• Presentations
• Role plays
• Demonstrations
• Progressive tasks

All assessment practices are guided by four key principles

Fairness

• Individual student needs are considered
• Reasonable adjustments are applied where appropriate
• Students are informed about the assessment process
• Students have the right to challenge results and request reassessment

Flexibility

Assessment is designed to

• Reflect individual student needs
• Recognise competencies regardless of where or how they were gained
• Use suitable assessment methods based on context and unit requirements

Validity

Assessment decisions ensure

• Alignment with unit requirements
• Coverage of required skills and knowledge
• Integration of theory and practical application
• Evidence demonstrates ability in similar real-world situations
• Judgements meet required performance standards

Reliability

• Evidence is interpreted consistently
• Outcomes are consistent regardless of the assessor

The Rules of Evidence ensure that assessment evidence is

appropriate and sufficient.

Validity

The assessor confirms that the student demonstrates the required:

• Skills
• Knowledge
• Attributes

Sufficiency

The assessor confirms that

• Enough evidence has been provided
• The evidence is relevant and supports the competency decision

Authenticity

The assessor confirms that

• The work submitted is the student's own

Currency

The assessor confirms that

• The evidence reflects current skills and knowledge
• The evidence is recent and relevant

Students must

• Keep a copy of all assessment work before submission
• Ensure all submitted work is complete ATI is not responsible for lost assessment work. If work is lost, students may be required to resubmit.

Assessment submission methods may include

• Online portal upload
• Email submission (as instructed by the trainer)
• In-person submission Students will receive confirmation once their assessment has been successfully submitted.

ATI maintains strict standards regarding assessment integrity. Assessment malpractice includes any behaviour that compromises the fairness and validity of assessment outcomes.

Examples of malpractice include

• Cheating
• Collusion
• Plagiarism

Cheating

Cheating involves presenting work as your own when it is not. This includes:

• Submitting another person's work
• Allowing someone else to submit your work
• Using materials without proper acknowledgement

Collusion

Collusion occurs when students work together without permission and submit shared work as if it were individual work.

Plagiarism

Plagiarism is presenting another person's work, ideas, or materials as your own without proper acknowledgement. This includes content such as written text, images, data, designs, or online sources.

If assessment misconduct is suspected

1. The Trainer/Assessor will conduct an investigation 2. The student will be notified in writing 3. The student will be given an opportunity to respond

Possible outcomes may include

• Resubmission with a warning for minor breaches
• Result of Not Yet Competent (NYC) with a requirement to re-enrol
• Recording of misconduct on the student's file
• Termination of enrolment for serious or repeated breaches If enrolment is terminated, fees paid may not be refunded. Students have the right to appeal any decision through the Complaints and Appeals process.

Students are expected to maintain academic integrity by

• Referencing all sources correctly
• Acknowledging all materials used
• Submitting only their own original work
• Not falsifying any assessment evidence If unsure about referencing or requirements, students should seek guidance from their Trainer before submission.

All students are expected to take responsibility for their behaviour and participation during training and assessment.

Breaches of discipline will be managed as follows

• First breach - Written warning
• Second breach - Student required to show cause why they should not be excluded
• Third breach - Immediate removal from the training environment

For serious breaches, as determined by the Training Manager,

enrolment may be terminated immediately.

If a student is dismissed or enrolment is terminated

• All fees paid are non-refundable

All interactions within ATI must be respectful at all times, including:

• Staff to student
• Student to student

Any aggressive behaviour, or use of abusive or degrading

language, will be considered a breach of the Code of Conduct.

Discrimination means treating a person less favourably than

another because of a personal attribute. Under State and Federal law, discrimination based on the following attributes is unlawful:

• Gender
• Sexual orientation
• Age
• Race
• Religion
• Marital status
• Disability
• Colour
• Nationality
• Ethnicity
• National origin

Harassment is any behaviour that is unwelcome, offensive,

humiliating, or intimidating.

Academus Training Institute does not tolerate harassment.

Disciplinary action will be taken against any student or staff member involved in such behaviour.

For students

• Enrolment may be terminated
• All fees paid will be non-refundable

Examples of Verbal Harassment

• Racist comments or jokes
• Spreading rumours
• Comments or jokes about a person's disability, pregnancy, sexuality, age, or religion

• Threats, insults or abuse
• Offensive or obscene language

Physical abuse is any act involving physical contact intended to cause pain, injury, or harm. Physical abuse will not be tolerated. Any instance will result in:

• Immediate termination of enrolment

Examples of Physical Abuse

• Striking
• Punching
• Pushing or pulling
• Slapping
• Striking with an object
• Excessive pinching on the body
• Kicking
• Tripping
• Kneeing
• Strangling
• Head-butting
• Placing in stress positions (tied or otherwise forced)
• Cutting or exposing someone to something sharp
• Throwing or shooting a projectile
• Blinding a person or causing impairment of sight
• Biting
• Eye poking

It is important to make the most of your training opportunity. This is your responsibility. To support your learning and successful completion of your course,

ATI encourages you to

1. Attend all training sessions and complete required learning activities 2. Prepare in advance for each session 3. Be a willing and active participant 4. Work collaboratively with other students 5. Respect other people's opinions 6. Ensure you understand assessment requirements 7. Take responsibility for the quality of evidence submitted 8. Monitor your own progress 9. Submit all assessments on time using clear and concise language 10. Contact your Trainer/Assessor if you do not understand any training activity or assessment task

Academus Training Institute complies with all relevant

Commonwealth and State legislation applicable to vocational

education and training. ATI ensures that all training delivery, assessment practices, and operations align with current legal and regulatory requirements. Staff and students are provided with clear information regarding applicable legislation, including any updates or changes. Legislative requirements are reviewed regularly, and the CEO is responsible for ensuring all updates are communicated.

Relevant Commonwealth legislation includes

• National Vocational Education and Training Regulator Act 2012
• Human Rights and Equal Opportunity Commission Act 1986
• Disability Standards for Education 2005
• Disability Discrimination Act 1992
• Racial Hatred Act 1995
• Racial Discrimination Act 1975
• Sex Discrimination Act 1984
• Privacy Act and National Privacy Principles
• Work Health and Safety Act 2011 and associated regulations
• Copyright Act 1968
• Corporations Act 2001 ATI also complies with State-based legislation, including:
• Anti-Discrimination laws
• Workers Compensation and Workplace Injury Management regulations
• Equal Opportunity legislation
• WorkCover requirements
• Copyright provisions
• Commission for Children and Young People Act
• State Records Act ATI also complies with legislation relevant to its scope, including:
• Security Industry Act and associated regulations
• Liquor and gaming legislation and regulatory requirements

Current legislation can be accessed at

www.austlii.edu.au www.legislation.nsw.gov.au

All training programs delivered by ATI are nationally recognised and form part of endorsed training packages. Training is competency-based, meaning it focuses on developing and recognising your ability to apply knowledge and skills to perform workplace tasks to the required standard.

The required skills and knowledge are defined in Units of Competency, which can be grouped together to form a nationally recognised qualification.

Training packages can be accessed at

www.training.gov.au

All programs delivered by ATI follow Competency-Based Training (CBT).

This means

• Students are assessed on their ability to perform tasks to workplace standards
• Competency is measured against each unit
• Students must demonstrate both knowledge and practical skills Assessment requires performance at a level expected in a real workplace environment.

• All assessment results are recorded in the Student Management

System (SMS)

• Students can access their results through the student portal or upon request
• Certification is issued based on recorded results

ATI offers flexible training delivery options.

Online Distance

Students can study remotely at their own pace with access to:

• Learning materials
• Assessment tools
• Student forums
• Additional resources

Face-to-Face

Training is delivered in person at approved locations, providing:

• Direct interaction with trainers
• Immediate feedback
• Classroom-based support

Workplace Training and Assessment

Training is conducted within the workplace environment

• Trainers may attend the workplace

• Learning is practical and hands-on
• Assessment occurs in real work conditions Students should refer to course information for specific delivery options.

To access course materials, the following is recommended

• Latest versions of Microsoft Word and Adobe Reader
• Updated applications for multimedia content
• Google Chrome browser

Internet requirements

• Minimum recommended speed of 5 Mbps
• Slower speeds may impact access to multimedia ATI aims to maintain system availability, although occasional outages may occur and will be resolved promptly.

Evidence is used to demonstrate that a student can perform tasks to the required competency standard.

Evidence requirements are based on

• Unit of competency requirements
• Industry expectations
• Regulatory requirements
• Student experience and qualifications Students must provide multiple pieces of evidence to support competency.

Examples of acceptable evidence include

1. Assessment tasks set by the assessor 2. Observation reports 3. Certificates and awards 4. Work samples or projects 5. Current licences 6. Position descriptions and performance reviews 7. Third-party reports 8. Question responses 9. Tests

Your evidence must clearly demonstrate your ability to perform tasks to the required standard. You must show not only how tasks are completed, but also an understanding of why they are performed in a particular way.

You are expected to demonstrate the ability to respond to unexpected situations, work effectively within a team, and manage multiple tasks at the same time, including safety requirements. You must also show knowledge of workplace rules and procedures and apply them appropriately in practice.

Academus Training Institute is committed to meeting its obligations under the Work Health and Safety Act 2011 and associated regulations by providing a safe and healthy environment for all students, staff, and visitors. Training facilities are maintained to ensure they are suitable for delivery, including appropriate space, ventilation, lighting, and temperature control. All equipment and resources used during training are kept in safe working condition, and any maintenance issues are addressed promptly. Students and staff are provided with appropriate induction and guidance to ensure they understand safe work practices. Training environments are kept clean and organised to minimise risks, including safe storage of materials and equipment. Fire hazards are identified and managed, and safe procedures are followed at all times, including safe manual handling and correct use of equipment.

Safety procedures are clearly displayed, and any hazards,

incidents, or unsafe situations must be reported immediately so that appropriate action can be taken. Work health and safety is a shared responsibility. All students, staff, and visitors are expected to take reasonable care for their own safety and the safety of others by following instructions, reporting hazards, and acting responsibly at all times. All hazards, incidents, and near misses are taken seriously and addressed without delay.

Academus Training Institute maintains a smoke-free environment to ensure a safe and healthy space for all students, staff, and visitors. Smoking is not permitted inside the training premises at any time. There are no designated smoking breaks during training sessions, and students are expected to manage this during scheduled breaks only. If required, smoking is permitted only in designated areas outside the building.

Academus Training Institute enforces a strict zero-tolerance policy towards illegal drugs and alcohol.

Students must not attend training under the influence of drugs or alcohol, and possession of any illegal substance on the premises is not permitted. This applies to all courses delivered by ATI, including Security training, RSA, First Aid and CPR, and Food

Safety Supervisor Skill Set.

If a student is found to be under the influence or in possession of illegal substances, they will be asked to leave the premises and may not be allowed to continue the course. In some cases, prescribed medication may affect a student's ability to participate safely or complete assessments. Students are expected to inform the trainer prior to course commencement if this may impact their performance.

Academus Training Institute is committed to maintaining a

respectful, safe, and professional learning environment for all students, staff, contractors, and visitors.

Bullying and harassment are not acceptable under any

circumstances. This includes any behaviour that is unwelcome, offensive, intimidating, humiliating, or threatening, whether verbal, physical, or non-verbal, and that a reasonable person would consider inappropriate.

Such behaviour may include inappropriate personal or sexual

comments, verbal abuse, threats, physical intimidation, unwanted physical contact, offensive gestures or staring, sexual jokes or remarks, displaying offensive material, repeated unwanted communication, or any behaviour that creates discomfort or fear. All complaints are treated seriously, handled confidentially, and investigated promptly. Individuals will be informed of available options to resolve the issue, and appropriate action will be taken to ensure the behaviour does not continue. Any person found engaging in bullying or harassment may be subject to disciplinary action, including removal from the course or further action depending on the situation.

This policy outlines how Academus Training Institute provides

inclusive education services and maintains a learning environment that is free from discrimination, harassment, and victimisation.

It applies to all students, staff, contractors, and visitors.

Australian legislation makes it unlawful to discriminate against individuals based on age, gender, race, marital status, sexuality, or physical or intellectual disability.

ATI complies with relevant legislation, including

• Anti-Discrimination Act
• Disability Discrimination Act
• Racial Discrimination Act
• Sex Discrimination Act ATI promotes equal opportunity by embedding access and equity principles across all services, policies, and procedures. Enrolment and recruitment processes are conducted fairly and without bias. Courses are designed to meet diverse student needs, with access and equity considerations applied to entry requirements and prerequisites. Flexible learning pathways are available, including credit transfer and recognition of prior learning. Learning materials are inclusive and free from discriminatory content. Language, literacy, and numeracy requirements are appropriate for each course level, and information is provided in both digital and, where necessary, hard copy formats. ATI ensures a learning environment free from bullying and harassment through established policies and procedures supported by the Code of Conduct. Assessment processes are fair, valid, reliable, and consistent. Prior knowledge is recognised where applicable, clear course information is provided before enrolment, and reasonable adjustments are made where required without compromising quality. Students have the right to appeal assessment decisions and are given equal opportunity to demonstrate competency. Support for students with additional needs may include additional educational assistance, alternative assessment methods, learning aids such as large print materials or interpreters, and extended timeframes where required. Special consideration may be provided where performance is affected by circumstances such as illness, bereavement, or personal hardship. All complaints and appeals are handled fairly, consistently, and promptly. ATI ensures all staff understand and apply access and equity principles in their roles.

Academus Training Institute (ATI) recognises the importance of protecting all personal information collected from students and other stakeholders. ATI manages personal information in accordance with the Privacy Act 1988 and the Privacy Amendment (Enhancing Privacy Protection) Act 2012, including compliance with the Australian Privacy Principles (APPs). ATI collects personal information for training, assessment, and compliance purposes to meet regulatory requirements, including

NVR standards. All information is handled in an open and transparent manner and is stored in AVETMISS-compliant database systems.

Australian Privacy Principle 1 - Open and Transparent

Management of Personal Information

Types of information we collect and where it is held ATI collects and stores information within its AVETMISS-compliant database systems. This may include:

• Student name
• Age and gender
• Contact details
• Training and assessment progress records

Additional information relating to records management is

maintained in accordance with ATI policies and procedures.

How we gather information

Information is collected directly from students through enrolment forms and other required documentation, including AVETMISS data collection and feedback processes. This information may be used for statistical and regulatory reporting purposes required by government and regulatory bodies. Where lawful and practicable, individuals may remain anonymous. However, for nationally recognised training, correct identification must be provided and verified. ATI collects only information necessary for its functions. Sensitive information is collected only with consent or where authorised by law. If unsolicited information is received, it will be reviewed and, where not required, destroyed or de-identified as soon as practicable, where lawful to do so. Students are informed about the purpose of data collection, how their information will be used, and their rights to access and correct their information. Personal information is used only for the purpose for which it was collected, unless consent is provided or it is required by law. ATI does not use personal information for marketing purposes or disclose it to third parties without consent, unless legally required. Personal information will not be disclosed to overseas recipients unless permitted under the Privacy Act and where appropriate safeguards are in place. Government-related identifiers, such as a Unique Student Identifier (USI), are used only where required for regulatory and compliance purposes. ATI takes reasonable steps to ensure that all personal information is accurate, up to date, and complete. All information is securely

stored within student management systems, with access restricted to authorised personnel only. Students have the right to request access to their personal information held by ATI. Where access is requested, the information will be provided unless there is a lawful reason to refuse. If access cannot be granted, the reasons will be clearly explained.

ATI complies with the Copyright Act 1968, which governs the use and protection of intellectual property, including training materials and resources. Students and staff must ensure that copying, reproducing, or sharing textbooks, assessment tools, or other materials does not breach copyright requirements. All individuals are expected to follow copyright conditions outlined in the relevant documents.

Regulator (ASQA)

The National Vocational Education and Training Regulator Act

2012 provides authority to the Australian Skills Quality Authority (ASQA) to regulate Registered Training Organisations across

Australia. ASQA is responsible for monitoring compliance,

conducting audits, applying regulatory actions where required, and setting standards for record keeping and operational practices. ATI is committed to maintaining compliance at all times. The CEO holds direct responsibility for ensuring participation in external monitoring, reporting, and review processes conducted by ASQA and other relevant authorities. This includes cooperating with audits and ensuring that all regulatory requirements are met.

Under NSW legislation, individuals working in licensed venues with alcohol or gaming machine responsibilities must complete approved training such as Responsible Service of Alcohol (RSA) and Responsible Conduct of Gambling (RCG). These courses provide students with an understanding of their legal responsibilities and the harm minimisation framework applicable within the liquor and gaming industries. Liquor & Gaming NSW is responsible for enforcement, compliance monitoring, investigations, and administration of training schemes, including the issuing of competency cards. Compliance officers may conduct inspections and enforcement activities under delegated authority from the relevant government department.

(SLED) Security activities in New South Wales are regulated under the Security Industry Act 1997 and Security Industry Regulation. These laws are designed to ensure a professional security industry with high standards of competency, integrity, and accountability. The Security Licensing & Enforcement Directorate (SLED), part of NSW Police, is responsible for administering and enforcing these requirements.

Key requirements include

• Licensing is structured into three categories: 1. Master Licence for employers and Registered Training

Organisations

2. Class 1 Licence for operational security roles 3. Class 2 Licence for technical, sales, and training roles

• Applicants must be Australian or New Zealand citizens, permanent residents, or hold an appropriate work visa (excluding certain visa types such as student or working holiday visas where restrictions apply)
• Individuals holding Class 1 or Class 2 licences must work under a

Master Licence holder

• Trainers delivering security training on behalf of an RTO must hold a valid Class 2D Security Trainer licence
• Mandatory refusal of licence applications for persons convicted of prescribed offences within the last ten (10) years
• Mandatory refusal of a licence where the Commissioner of Police considers the applicant is not a fit and proper person
• Mandatory refusal of licence applications for persons found guilty (even where no conviction is recorded) of prescribed offences within the last five (5) years
• Licences may be issued for one (1) or five (5) years and may be suspended or cancelled by the Commissioner of Police
• Photo identification licences are issued to Class 1 and Class 2 licence holders and must be worn at all times while working, unless exempted
• Security training linked to licensing can only be delivered by a Registered Training Organisation approved by the Commissioner of Police
• Licence applicants may be required to undergo fingerprinting and identity verification processes

When delivering units from CPP20218 Certificate II in Security Operations linked to NSW licensing requirements, ATI follows the

Security Licence Course (SLC) materials, manuals, and

assessment tools approved by the Commissioner. Students and staff should be aware that training sessions may be subject to audit by the NSW Security Licensing & Enforcement Directorate (SLED), and they may be asked to provide feedback or respond to observations during such audits.

Academus Training Institute (ATI) does not enrol students under the age of 18 in its courses. ATI is committed to maintaining a safe environment for all individuals on its premises. Staff and students are expected to ensure that any child or minor present at the premises is protected from any form of harm, including harassment or inappropriate behaviour. Any actual, suspected, or inappropriate conduct must be reported immediately to the CEO. ATI will take all reasonable steps to ensure the protection of staff, students, and visitors, including protection from false or unfair allegations.

Academus Training Institute (ATI) charges fees for training and assessment services that lead to nationally recognised qualifications or statements of attainment. These fees may include course fees, learning materials, student services, and assessment costs.

Fees can be paid via cash, credit or debit card, bank transfer, or approved electronic payment methods. Payment must be made in advance to confirm enrolment. Students are required to pay the full fee prior to commencing training, unless otherwise agreed in writing. Failure to make payment as required may result in cancellation of enrolment or refusal to commence or continue training. Where payment is made by cheque, enrolment will only be confirmed once the cheque has cleared.

The Chief Executive Officer is responsible for approving ATI's

Schedule of Fees and Charges. This schedule includes

• The total cost of the course, including tuition, administration, and material fees
• Payment terms, including due dates and any applicable nonrefundable fees
• ATI's commitment to deliver training and assessment services once a student has commenced

• Any available discounts, concessions, or group booking arrangements
• Fees for additional services such as re-issuing certificates, reassessment, or course transfers
• The applicable refund policy and conditions

Students who wish to cancel their enrolment must provide written notice to Academus Training Institute (ATI) via email or formal letter. Verbal notification will not be accepted. Upon receiving the initial notice, ATI staff will contact the student to ensure they understand their rights in relation to refunds and available options. Where appropriate, students may be offered alternative options such as suspending their enrolment or transferring to a future course date instead of cancelling. Students who are eligible for a refund and have submitted written notice will be provided with a Fee Refund Request Form. Students who are not automatically eligible but wish to request a refund will also be required to complete this form, and the request will be reviewed and decided by the Chief Executive Officer.

Security Operations

The full course fee must be paid in advance to confirm enrolment. The total course fee includes a non-refundable administration fee of 30%. A refund of the remaining course fee (after deduction of the administration fee) will only be provided where ATI receives written notice of cancellation at least three (3) weeks (21 days) prior to the course commencement date. No refund will be provided in any of the following circumstances:

• Where self-study or pre-course learning materials have already been issued
• Where written notice of cancellation is received less than 21 days before course commencement
• Where the booking was made within 21 days of the course start date and a refund is requested
• Where the student withdraws voluntarily after the course has commenced
• Where the student attends the course but is assessed as not yet competent Where applicable, students may receive a Statement of Attainment for any units of competency successfully completed.

Security

Full payment of course fees is required in advance to confirm enrolment. A full refund will only be provided where written notice of cancellation is received at least three (3) weeks (21 days) prior to the course commencement date. No refund will be provided in any of the following circumstances:

• Where notice of cancellation is received less than 21 days before course commencement
• Where the course is booked within 21 days of the start date and a refund is requested
• If a student fails to attend the course, shows no interest in participating, or is expelled by the trainer/assessor due to misconduct.
• Where the student arrives late and is unable to participate
• Where the student commences the course and withdraws voluntarily
• Where the student is assessed as not yet competent

Operations

Students may request to transfer to another course date. One transfer will be permitted without penalty where written notice is received at least three (3) weeks (21 days) prior to the scheduled course commencement date. Any transfer request received within 21 days of the course commencement will be treated as a cancellation and will be subject to the applicable refund policy conditions. The enrolment period for the course is three (3) months from the date of booking. If a student does not complete the course within this period, the enrolment will be cancelled, and the student may be required to pay the full course fee again to re-enrol, at the discretion of ATI. If a student does not complete Cluster 1 of the Class 1A course, they will be withdrawn from the course and will be required to pay a rejoining fee of 50% of the course fee (inclusive of GST) to recommence. If a student withdraws from any cluster of the Class 1A course after commencement, they will be required to rejoin a future class (subject to availability), recommence that cluster from the beginning, and pay a rejoining fee of 30% of the course fee (inclusive of GST).

Safety Supervisor Skill Set)

Students who wish to transfer to another course date may do so once without penalty, provided ATI receives written notice of the transfer request at least three (3) weeks (21 days) prior to the commencement of the booked course. If less than 21 days' notice is provided, the request will be treated as a cancellation, and the applicable refund conditions will apply. If the booking was made within 21 days of the course commencement date, transfer is not available and will also be treated as a cancellation.

Where Academus Training Institute (ATI) cancels or is unable to deliver a scheduled course, a full refund of all fees paid will be provided to the student. Refunds will be processed within five (5) working days from the date of cancellation. Students will also be offered the option to transfer to an alternative course date without any penalty. If the student chooses not to accept an alternative course, they will receive a Statement of Attainment for any units of competency successfully completed, along with a full or partial refund depending on the amount of training completed.

All refunds will be processed using the same method of payment used for the original transaction. For example, payments made by credit or debit card will be refunded back to the same card. Cash refunds will only be provided where the original payment was made in cash.

Academus Training Institute (ATI) guarantees the security of all fees paid in advance by or on behalf of students. A receipt will be issued for all payments, and funds will only be used for the intended training and assessment services. Fees paid in advance will not be used for any other purpose and will be managed in accordance with ATI's financial and compliance obligations. The refund policy will be applied in all cases where applicable. In the unlikely event of financial closure or inability to deliver training, ATI will make arrangements for the student to complete

the remaining training and assessment with another approved

Registered Training Organisation (RTO) at no additional cost.

Alternatively, students will have the option to withdraw and receive a full refund of unused fees along with a Statement of Attainment for any units successfully completed.

Course fees charged by Academus Training Institute (ATI) for

nationally recognised training are generally GST-free under Section 38-85 of the A New Tax System (Goods and Services Tax) Act 1999, as outlined in GST Ruling GSTR 2003/1. This ruling confirms that the supply of a course that is considered a professional or trade course is treated as a GST-free education service. Further information is available from the Australian Taxation Office (ATO): http://law.ato.gov.au/atolaw/view.htm?docid=GST/GSTR20031/NA

T/ATO/00001

Where a student enrols in a unit of competency or a full qualification, the course fees associated with that enrolment are exempt from GST.

However, GST may apply to certain miscellaneous or additional

service charges, where applicable. Students should refer to ATI's

Schedule of Fees and Charges for full details.

ATI may charge additional fees for certain services provided

outside the standard course delivery. These may include:

• Re-issuance of a certificate or Statement of Attainment previously issued to the student
• Replacement of learning materials that have been lost or damaged
• Reassessment services where applicable
• Photocopying or printing services Details of all additional fees and charges are outlined in the ATI Schedule of Fees and Charges. These fees may include GST where applicable and are charged on a cost-recovery basis only, and are not intended to generate profit.

Students who are not satisfied with Academus Training Institute (ATI) arrangements relating to the collection of fees or the application of the refund policy are entitled to lodge a complaint. All complaints must be submitted and managed in accordance with

ATI's Complaints and Appeals Policy and Procedure.

Attainment

Requests for the re-issuance of a Qualification or Statement of Attainment (within 30 years of issue) must be made in writing to

ATI. The Chief Executive Officer will coordinate with the

administration team to retrieve and issue the required documentation. Students are required to submit a written request by completing the Participant Record Access (PRA) Form, which is available from the administration office, can be downloaded from the ATI website, or obtained by contacting ATI directly. All students must provide valid identification, such as a Driver Licence, Photo ID, or Passport. The details on the identification must match ATI records; otherwise, the request will not be processed. ATI charges a fee for the replacement of a Qualification or Statement of Attainment. The current fee is $55 (including GST).

Replacement documents will be issued within 14 working days

from the date of receiving the completed request.

Academus Training Institute (ATI) is committed to providing highquality services and maintaining a fair and supportive learning environment. However, ATI recognises that concerns or grievances may arise from time to time. These may relate to academic or nonacademic matters, including assessment outcomes, attendance records, disciplinary actions, course fees, administrative services, facilities, or issues such as harassment, bullying, discrimination, unethical conduct, or other decisions affecting students. Where a student is dissatisfied, they have the right to lodge a complaint or appeal to seek a fair resolution. ATI has established a formal Complaints and Appeals Policy to ensure that all matters are handled fairly and consistently. To ensure the effectiveness of this process, ATI guarantees that all complaints and appeals are:

• Accessible to all students
• Managed confidentially
• Free of charge
• Addressed within 21 days where possible Students are encouraged to raise any concerns as early as possible so that they can be addressed promptly and effectively.

Students may raise a complaint or appeal informally by speaking to staff in person, by phone, via email, or through a third party. ATI

encourages early discussion so that issues can be resolved quickly and at the lowest level where possible. Staff will make reasonable efforts to contact the relevant parties and resolve the matter within their level of responsibility. Where the matter cannot be resolved informally, or where the issue is more serious, the student will be advised to proceed with a formal complaint using the ATI Complaint and Appeal Form, available from staff or via the website.

Formal complaints or appeals must be submitted in writing to ATI. This can be done in person, via email, through the website, or by other appropriate communication methods. Students are encouraged to use the official Complaint and Appeal Form to ensure all required details are provided. Upon receipt of a formal complaint or appeal, ATI will record the matter in the Complaints and Appeals Register. The student will receive an acknowledgement of receipt, including a complaint reference number, date, and staff confirmation. The Chief Executive Officer (CEO) will be responsible for managing the process. This includes liaising with relevant staff and involved parties, conducting an investigation, gathering all necessary information, and working towards a fair and reasonable resolution. ATI will aim to resolve the matter in a way that is satisfactory to the student, where possible. The outcome of the complaint or appeal will be provided to the student in writing, including the reasons for the decision. If the student is not satisfied with the outcome, they have the right to escalate the matter to an independent third party, panel, or external body, as mutually agreed.

If a satisfactory resolution cannot be achieved after consultation with the Chief Executive Officer (CEO), ATI will arrange for the matter to be reviewed by an independent third party. A suitable independent person or panel will be mutually agreed upon by both the student (appellant) and Academus Training Institute (ATI).

This may involve an external Trainer/Assessor or an

independent mediation service such as Leadr or Inter

MEDIATE.

Leadr: http://www.leadriama.org/ InterMEDIATE: www.intermediate.com.au ATI will bear the cost of engaging the independent person or panel. The CEO is responsible for coordinating the identification and

engagement of the agreed mediator. The timeframe for resolution may be extended depending on the availability of the mediator or other unforeseen circumstances. Where the matter is resolved through mediation, the outcome will be documented, and no further action will be required. If the matter is resolved through mediation but the student remains dissatisfied, the student has the right to escalate the complaint to an external authority, including the Australian Skills Quality Authority (ASQA), which is the national regulator for Registered Training

Organisations.

Lodging a Complaint with ASQA

Students may lodge a complaint with ASQA after completing ATI's internal complaints and appeals process. If a student believes that ATI has breached, or is breaching, its legal or regulatory obligations, they may submit a complaint directly to ASQA.

Further information is available at

https://www.asqa.gov.au/complaints Phone: 1300 701 801 Email: enquiries@asqa.gov.au

Students may also lodge a complaint through the National Training

Complaints Hotline.

Website: https://www.education.gov.au/NTCH Phone: 13 38 73 (Monday to Friday, 8:00 am - 6:00 pm) Email: skilling@education.gov.au

The National Training Complaints Hotline provides access to

interpreting and relay services where required.

Where a complaint involves criminal behaviour or where the safety and welfare of students or staff may be at risk, ATI will, with the consent of the student where appropriate, refer the matter to relevant authorities such as NSW Police, legal representatives, or other appropriate agencies. All such matters will be handled with strict confidentiality in accordance with applicable NSW legislation. The CEO is responsible for managing the engagement of external authorities in these circumstances.

Credit Transfer means credit towards a qualification granted to participants based on units of competency previously achieved through nationally recognised training with another Registered

Training Organisation (RTO).

Academus Training Institute (ATI) recognises qualifications and

Statements of Attainment issued by other Australian RTOs in

accordance with the Australian Qualifications Framework (AQF). Credit Transfer is available to all students enrolling in any training program within ATI's scope of registration. Students are entitled to apply for Credit Transfer for any unit or qualification in which they are enrolled or intend to enrol. While applications can be made at any time, students are encouraged to apply before commencing training to avoid unnecessary duplication and to support an efficient pathway to completion. There are no fees charged for Credit Transfer, and no funding is received for granting Credit Transfer. Credit Transfer is only applicable to whole units of competency. Partial completion or mapping of a unit does not qualify for Credit Transfer. Credit Transfer will only be granted where the student is enrolled in at least one other unit of competency with ATI. Students cannot enrol solely for the purpose of obtaining Credit Transfer.

To apply for Credit Transfer, students must provide a Statement of Attainment or Qualification issued by another RTO for verification.

The documents must clearly list the units of competency

completed. All documents must be presented in a format consistent with the

Australian Qualifications Framework requirements and must be

submitted as certified copies of the original documents, certified by a Justice of the Peace or an authorised person.

Students are required to complete and submit the Credit Transfer

Application Form (CTAF).

Certified copies of the relevant Statement of Attainment or

Qualification must be attached to the application.

Upon receipt of the application, ATI will verify the authenticity of the documents and assess eligibility for Credit Transfer. Where applicable, Credit Transfer will be granted for the relevant units of competency previously completed at another RTO.

The application form must be signed by the student prior to submission. Students will be notified of the outcome within five (5) working days from the date of receiving a complete application. Where Credit Transfer is granted, it will be recorded accordingly and may contribute towards the issuance of a Statement of Attainment or

Qualification.

Credit transfer for the NSW Security Licence Course may only be granted where the student has already achieved all required Units of Competency within the relevant SLC or SLC Cluster through a current SLED Approved Organisation, in accordance with SLED regulatory requirements.

For current SLED requirements, credit transfer may be granted

only where the relevant units or cluster were achieved on or after 1 June 2023. The Approved Organisation must notify SLED of the credit transfer when submitting the student enrolment notification, including the student's full details, USI, relevant units or clusters, the name of the previous SLED Approved Organisation, certificate/statement of attainment number, and issue date. Academus Training Institute will verify all evidence before granting credit transfer. Statements of attainment issued for security training not delivered for NSW licensing purposes cannot be accepted for credit transfer in a future SLC or SLC Cluster.

The Assessment-Only Pathway may be considered where a

student has previous relevant experience, knowledge, skills, or prior security-related training and may be able to complete the required SLED mandated assessments without completing the full learning/training component.

However, the student must still complete and be deemed

competent in all required SLED mandated assessments before any qualification or Statement of Attainment can be issued. This pathway does not remove the assessment requirement.

Academus Training Institute must notify SLED in writing when

submitting the student enrolment notification if a student is intended to be enrolled through an Assessment-Only Pathway. The notification should include the student's full details, USI, the relevant SLC or cluster, certified copies of relevant qualifications or statements of attainment, and a current résumé outlining relevant experience.

Only training qualifications obtained through SLED Approved

Organisations are accepted for NSW Class 1 licence applications, and Class 1 applicants must complete the NSW Security Licence

Course through an Approved Organisation.

Recognition of Prior Learning (RPL) is a process that assesses an individual's existing skills and knowledge gained through prior education, work experience, or other relevant activities, to determine if they meet the requirements of a unit of competency or qualification.

RPL may recognise skills obtained through

• Previous formal education or training
• Work experience (paid or unpaid)
• Community or volunteer activities
• Life experience relevant to the course However, Academus Training Institute (ATI) does NOT offer Recognition of Prior Learning (RPL) for any courses.

All students are required to

• Undertake the full training and assessment as per course requirements
• Complete all mandated units and assessments
• Meet all regulatory and licensing requirements set by relevant authorities (including SLED where applicable) This approach ensures compliance with regulatory standards and maintains the integrity and quality of training delivery.

All assessment processes at Academus Training Institute (ATI)

are designed to provide students with clear and comprehensive information regarding the context, purpose, and procedures of assessment.

Students are provided with detailed assessment information,

including:  Assessment methods and requirements  Number and type of assessment tasks  Clear instructions and guidelines  Timeframes and submission requirements  Feedback processes  Reassessment opportunities  Appeals procedures  Alternative assessment methods (where applicable for special needs) Trainers and Assessors will explain all assessment requirements at the commencement of each unit or course to ensure students fully understand what is expected.

Competency-Based Training (CBT) and assessment is the process

of collecting evidence and making judgements to confirm that a student can perform to the standards expected in the workplace as outlined in the relevant unit(s) of competency.

This approach ensures that students demonstrate

 Practical skills  Knowledge  Appropriate attitudes and behaviours required for the job role ATI recognises that individuals learn at different rates and in different ways. Competency-Based Training allows flexibility in how skills and knowledge are developed, whether through classroom learning, practical application, or a combination of both.

Our assessment processes ensure that all students can

demonstrate competency in a fair, valid, reliable, and flexible manner, in line with:  Principles of Assessment (Fairness, Flexibility, Validity,

Reliability)

 Rules of Evidence (Validity, Sufficiency, Authenticity,

Currency)

Assessments are designed to reflect real workplace conditions

and ensure students are job-ready.

ATI recognises that not all students are able to demonstrate competency through standard assessment methods. Where required, reasonable adjustment will be applied to support individual learning needs, without compromising the integrity of the assessment.

Examples of reasonable adjustment may include

 Adjusting the delivery method  Providing additional support or guidance  Allowing verbal responses instead of written responses  Providing extra time to complete assessments  Using alternative assessment formats

However, reasonable adjustment will not compromise the

competency outcomes or the requirements of the training package or regulatory standards.

The inability to read or complete written assessments will not be considered a barrier, provided the student can demonstrate competency through alternative methods. For any further clarification, students are encouraged to contact their Trainer/Assessor or ATI management team.

Students will receive timely and constructive feedback on their performance in all assessment activities.

Feedback will

• Clearly identify whether the student is Competent (C) or Not Yet

Competent (NYC)

• Highlight areas of strength
• Identify gaps in skills and knowledge
• Provide guidance on how to improve performance Students assessed as Not Yet Competent (NYC) will be provided with additional feedback and support to assist them in achieving the required competency standard during reassessment.

Students who are dissatisfied with their assessment outcome or are deemed Not Yet Competent (NYC) may request reassessment by contacting their Trainer or Assessor.

Students are entitled to

• A maximum of three (3) assessment attempts per unit
• No additional cost for reassessment within the same training batch If a student is still assessed as NYC after three attempts:
• The student may be required to repeat the unit or cluster
• Applicable re-enrolment or reassessment fees may apply Failure to attend a scheduled assessment will be treated as nonattendance, and an administrative fee may apply unless: (a) The student provides a medical certificate from a registered medical practitioner confirming they were unfit to attend; or (b) The student provides valid evidence of exceptional or compassionate circumstances, such as serious illness or death of a close family member All reassessment arrangements will be conducted in accordance with ATI policies and regulatory requirements.

Students who wish to appeal an assessment decision must follow the Complaints and Appeals Procedure outlined in this handbook.

ATI is committed to ensuring that all assessment appeals are:

• Managed fairly and transparently
• Investigated thoroughly
• Resolved in a timely manner

Appeals Process

• The student must complete a Complaint and Appeal Form and submit it to the CEO, Trainer, or Administration within 21 days of the original assessment decision
• The form is available via the website or can be requested from

ATI staff

• A Trainer/Assessor will contact the student to:
• Discuss the appeal
• Arrange reassessment if required
• Attempt to resolve the matter
• Where necessary, ATI may engage an independent third party or panel agreed upon by all parties
• Students may request an alternative Trainer/Assessor for reassessment
• If the matter is not resolved internally, students may escalate the complaint to external bodies.
• ASQA (Australian Skills Quality Authority) is the national regulator and primary external point of contact
• The Trainer/Assessor or CEO will provide a written outcome of the appeal, including reasons for the decision, within 21 days of receiving the appeal

A fundamental principle of assessment at Academus Training

Institute (ATI) is that all students must have access to fair, flexible, and inclusive assessment opportunities. Students with special needs will be provided with equal opportunity to participate in training and assessment.

Special needs may include, but are not limited to

• Physical disabilities
• Learning difficulties
• Low language, literacy and numeracy (LLN) skills
• Lack of confidence
• Non-English speaking background Assessors will consider individual needs from the planning stage onwards and apply appropriate strategies to support the student while maintaining the integrity of the assessment process. Where appropriate and permitted under the training package and regulatory requirements, assessors may:
• Use alternative assessment methods
• Accept different forms of evidence
• Provide additional support during assessment

All adjustments will comply with

• Principles of Assessment

• Rules of Evidence
• Training Package and regulatory requirements (including SLED where applicable) Students are encouraged to declare any special needs during enrolment. ATI staff will contact the student to discuss suitable support options.

ATI recognises that students may experience difficulties during their training, which may be academic, personal, or external in nature.

Students experiencing study-related difficulties are encouraged to speak with their Trainer/Assessor, who can:

• Provide additional guidance and clarification
• Offer coaching or mentoring support
• Implement appropriate remedial strategies

For personal concerns, students may also speak with

• Trainer/Assessor
• Administration staff
• ATI management ATI will make every reasonable effort to support students throughout their learning journey.

Support may include

• One-on-one assistance
• Additional learning resources
• Flexible learning approaches (where appropriate)
• Extended time (where applicable under reasonable adjustment) If a student's needs exceed ATI's support capacity, the student will be referred to an appropriate external support service.

Students can access external support services, including

Lifeline Australia

Website: www.lifeline.org.au Phone: 13 11 14 Lifeline provides free and confidential support for individuals experiencing personal or emotional distress.

Assistance

Academus Training Institute (ATI) recognises that students have varying levels of language, literacy, numeracy, and digital (LLND) skills.

Our training materials may include

• Written documentation
• Basic numerical calculations
• Digital learning components ATI will provide reasonable support to assist students who may experience difficulties with LLND skills.

Requirement

All students enrolling in the Class 1A Security Licence Course (NSW) are required to complete a SLED-approved Language,

Literacy and Numeracy (LLN) assessment prior to course

commencement. This assessment ensures that students have the minimum required skills to:

• Participate effectively in the training
• Understand course content
• Successfully complete assessments Students who do not meet the required LLN level will be provided with guidance and may be referred to appropriate support services.

Where possible, ATI will provide

• Additional guidance and clarification
• Learning support strategies
• Assistance during training If a student's LLND needs exceed ATI's support capacity, the student will be referred to an external support provider, such as TAFE or specialist services.

NSW Adult Literacy and Numeracy Council

Phone: 1300 655 506 Website: www.nswalnc.org.au

Translating and Interpreting Service (TIS National)

Phone: 13 14 50 Website: www.tisnational.gov.au

ATI recognises that a "one-size-fits-all" approach is not suitable for all learners. We offer flexible delivery and assessment methods to support diverse learning needs.

We apply reasonable adjustment where appropriate to assist

students in achieving competency, without compromising the integrity of the assessment or regulatory requirements.

Examples of reasonable adjustment may include

• Alternative assessment methods (e.g. verbal instead of written)
• Additional support during assessment
• Use of assistive resources
• Allowing extra time where appropriate A student's inability to complete a written assessment will not be considered a barrier, provided they can demonstrate competency through alternative acceptable methods. Where ATI is unable to provide the required level of support, students will be referred to an appropriate external agency. For further assistance, students should contact their Trainer, Administration staff, or ATI management.

All students must understand and comply with their rights and responsibilities while undertaking training with ATI.

Students have the right to

• Be treated with respect, fairness, and without discrimination, regardless of age, gender, culture, religion, disability, or socioeconomic background
• Learn in an environment free from bullying, harassment, and intimidation
• Access a safe, clean, and supportive learning environment
• Have their personal property respected and protected
• Have complaints and appeals addressed fairly and promptly
• Learn without unnecessary disruption or interference
• Privacy, dignity, and confidentiality
• Receive quality training and assessment services with no hidden costs
• Receive accurate and truthful information about courses
• Access relevant policies and procedures
• Ask questions, express opinions, and participate in learning

Students are responsible for

• Treating all staff, students, and others with respect and fairness
• Respecting ATI property, facilities, and resources

• Maintaining appropriate behaviour at all times
• Not engaging in behaviour that may offend, threaten, or harm others
• Attending all scheduled classes and assessments
• Being punctual and actively participating in learning
• Providing accurate personal information and updating any changes
• Refraining from using mobile phones or devices during training (unless permitted)
• Not engaging in plagiarism, collusion, or cheating
• Following all safety instructions and procedures
• Complying with ATI policies, procedures, and course requirements
• Completing all training and assessment within the required timeframe
• Supporting a learning environment free from bullying and harassment Failure to comply with the Student Code of Conduct may result in disciplinary action in accordance with ATI policies.

Students are expected to attend all scheduled training and

assessment sessions as part of their course requirements.

• If a student withdraws, leaves early, or is absent during the required learning and assessment hours, they will be required to make up the missed training in a future course.
• This may result in a delay in the issuance of the Statement of Attainment or Qualification, and may impact the student's ability to apply for a security licence.

For the NSW Security Licence Course (Class 1A)

• Students who do not attend the first day of the course will not be permitted to continue.
• Students who do not complete Cluster 1 will be withdrawn from the course.
• In both cases, the student will be required to re-enrol in a future course. Attendance is a mandatory requirement to ensure compliance with training and licensing regulations.

All students must attend a mandatory induction session conducted on the first day of the course.

During the induction, students will be provided with

• Overview of ATI policies and procedures
• Course structure and requirements
• Assessment methods and expectations
• Student support services
• Workplace health and safety information

Attendance at induction is compulsory. Students are required to arrive on time to avoid disruption and ensure full understanding of course requirements.

ATI is committed to providing a safe, respectful, and supportive learning environment for all students. While flexibility and support are provided, ATI will take appropriate action where a student's behaviour:

• Disrupts the learning environment
• Impacts other students or staff
• Breaches ATI policies or legal requirements Where necessary, the CEO or authorised representative will intervene to address and resolve behavioural issues.

ATI maintains a zero-tolerance approach to unacceptable

behaviour and is committed to promoting a positive learning environment.

Definition of Misconduct

Behaviour misconduct refers to any action that breaches ATI

policies, procedures, or applicable laws.

Misconduct includes, but is not limited to

• Breaches of Commonwealth or State legislation affecting ATI operations
• Disruptive behaviour affecting other students' ability to learn
• Providing false or misleading information
• Actions that endanger the safety or wellbeing of others
• Behaviour that disrupts classes, assessments, or official activities
• Harassment, bullying, or discrimination of any kind
• Theft, damage, or misuse of ATI property or others' property
• Being under the influence of drugs or alcohol
• Trespassing or accessing restricted areas
• Possession of dangerous items or prohibited substances
• Abusive, threatening, or aggressive behaviour
• Any conduct causing fear, distress, or harm to others

Students must

• Maintain a high standard of behaviour at all times
• Act respectfully towards staff, students, and visitors
• Follow all ATI rules, policies, and lawful directions

Where misconduct occurs, ATI may take appropriate disciplinary action, including:

• Verbal or written warning
• Suspension from training
• Expulsion from the course
• Requirement to pay for any damage or loss
• Referral to external authorities, including police, where applicable

Any student, staff member, or member of the public may report misconduct or suspected misconduct.

ATI will ensure all reports are

• Taken seriously
• Investigated fairly
• Managed confidentially where appropriate

Academus Training Institute (ATI) delivers nationally recognised training products, which may be updated or replaced from time to time.

If a training product is superseded

• Where the Jobs and Skills Council (JSC) determines the new product is equivalent, ATI's scope of registration is updated automatically.
• Where the replacement product is not equivalent, ATI must apply to add the new qualification to its scope and receive approval before enrolling or transitioning students. Students will be transitioned to the updated qualification:
• As soon as practicable, and
• No later than 12 months from the date the new qualification is published on the national register

After this transition period

• The superseded qualification will be removed from ATI's scope, and: o No further enrolments or training in the superseded product can occur o No qualifications or Statements of Attainment can be issued (except for reprints)

Students must either

• Complete their training within a reasonable timeframe (assessed on a case-by-case basis), OR
• Transition into the replacement qualification

Note: JSCs may recommend adjusted transition timeframes where there are safety risks or licensing requirements. Any applicable transition fees will be clearly communicated to students.

Academus Training Institute (ATI) is committed to preventing,

managing, and controlling the spread of infectious diseases to ensure the health and safety of students, staff, and visitors.

Providing and maintaining a safe, clean, and healthy training

environment is a priority. All individuals are expected to take reasonable precautions to prevent the spread of infection. ATI encourages everyone to recognise that infection prevention and control is both an individual and shared responsibility.

ATI recognises its obligations under relevant federal and state health regulations and is committed to implementing, maintaining, and continuously improving infection control measures.

This includes

• Following standard and additional precautions for infection prevention and control
• Ensuring all infection control procedures and updates are clearly communicated to: o Staff o Contractors o Third-party partners o Students
• Identifying infection hazards, assessing risks, and implementing appropriate control measures in line with regulatory requirements
• Maintaining a clean and hygienic environment to minimise contamination risks
• Following strict protocols to manage infection risks effectively
• Conducting contact tracing where an infection is confirmed

All student records are managed in accordance with ATI's

• Privacy Policy
• Records Management and Reporting Policy Students have the right to access their personal records by providing reasonable notice.

ATI will

• Provide timely access to student participation and progress
• Ensure records are accurate, secure, and confidential

1. Students can view: o Grades o Trainer feedback o Completed units via the Student Portal

For additional requests, students must contact

Email: info@academus.edu.au | info@atinstitute.com.au

Students must provide

o Full name o Date of birth o Address o Course enrolled o Student ID 2. Alternatively, students may submit a written request to:

Level 1, 18-20 Greenfield Parade, Bankstown NSW 2200

3. Students will receive confirmation of their request. ATI may contact the student if further information is required. 4. ATI will provide a formal written response outlining results within 7 working days.

This will be sent via email.

ATI maintains effective administrative and record-keeping systems to ensure all student data is securely stored and accessible.

• Student records, enrolments, qualifications, and Statements of

Attainment are stored in the Student Management System

(SMS/LMS)

• Records are retained for a minimum of 30 years
• In the event of RTO closure, records will be transferred to an appropriate authority

• Assessment results are recorded in the SMS/LMS
• Physical assessment documents are: o Stored securely in locked cabinets o Retained for 2 years before archiving
• Electronic copies are retained in the system for at least 2 years after enrolment ends

ATI maintains secure records of

• Course payments and receipts
• Enrolment confirmations
• Financial transactions These records are available upon request.

ATI securely stores essential student data, including

• Course progress and attendance
• Assessment outcomes
• Complaints and appeals
• Credit transfers and recognition decisions
• Enrolment variations and deferments
• Provider transfer requests

Personal details recorded include

• Residential address
• Contact details
• Payment information

ATI also maintains

• Copies of written agreements
• Records of outstanding fees
• Information relating to access to student records All records are managed in accordance with ATI's Privacy Policy and relevant legislation.